How to reach the FTF Live crew — [email protected] for account trouble, coin questions, safety concerns and technical issues, what to include, and how long a reply takes.
Step into a live call →Write to [email protected] from whatever email address you like — no account required, no form to wrestle. One message with the whole story works better than three partial ones, and everything that lands there is read by a person.
Tell us what happened and roughly when, name your device and browser, and attach a screenshot when the problem is something visible. Passwords, full card numbers and identity documents do not belong in the message — we will never request them. Writing about another caller? The approximate time of the call lets the team locate the session.
Most messages are answered within one business day. Safety reports and payment questions can take several days — they pass through human review or the payment processor, and slower does not mean ignored. Weekends run slightly behind weekdays.
For billing, attaching the receipt from your payment provider accelerates everything. For flagging a particular call, the in-call report button beats email because it bundles the session context automatically. And for disagreements about the rules, the community guidelines are the reference — this inbox applies them rather than rewriting them.
Camera permission, skipping, coins, blocking — the help center answers most of these in under a minute. Check there before writing. And if the answer genuinely is not there, tell us — a missing answer is a bug we want to fix.